Terms & Conditions

Welcome to our website. By continuing to browse, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Box-Bocs.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Box-Bocs.com or ‘us’ or ‘we’ refers to the owner of the website, a sole trader whose business premises are Fron Eirian, Lon Bachau, Llandegfan, Anglesey LL59 5YE. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

General Information

By purchasing Box-Bocs.com products, you agree to the following terms and conditions:

Wood & wood products are natural materials, and as such are subject to natural and internal imperfections and variations.

We make all reasonable efforts to ensure that our products are stable before sale. However, we cannot be held responsible for natural and internal imperfections, or in any way liable for the effect of these in causing breakages and or damages to any property or person.

Every effort is made to ensure that food surfaces are food-safe at the point you buy them, purchasers are responsible for the care and maintenance of products. All food preparation items are treated with food safe oils before sale.

Box-Bocs.com are not and cannot be liable for any food safety issues arising from lack of care, maintenance or through natural variations manifested through wear and tear.

Health and Safety Advice to be followed for our products:

  • Always handle with care to avoid undue stresses and strains in wooden products.
  • Always handle evenly, using two hands to support large or long items.
  • Wooden items are heavy, avoid carrying too many at once.
  • Do not drop on edges or corners.
  • Wooden products kept in conditions of high temperatures or high humidity could be affected.
  • For food safety, wash food-surface items before first use. Food preparation items should occasionally be oiled using a food safe product such as tung oil.
  • For food safety, thoroughly clean and condition food surfaces as per current guidance.
  • For food safety, carry out a visual check for wear and tear on the food surfaces product before each use

Returns

Although we aim for all of our customers to be 100% happy with their purchases, we understand that from time to time things may go wrong.

In this case any customer who is unsatisfied with their purchase or has received a damaged or faulty item, and who wishes to return it can do so at any time during the 28 days following the date of purchase. Please contact us as soon as possible, you can send us an email at post@box-bocs.com explaining your reasons and we will provide details for the return of your purchase.

Upon receipt of the returned goods we will give you a full refund, including the return postage costs, via PayPal, or cheque if you prefer.

If you have placed an order and wish to cancel before it has been dispatched we advise that you contact us immediately. We will be happy to help and stop the process and offer a full refund. but we must advise haste as most of our orders are dispatched within 5 working days.

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